Terms of Service

These Terms of Service (“these Terms”) set out the conditions for use of “WasaView” (“this Service”) provided by 合同会社やなか事務所(“we” or “the Company”). All persons who use this Service (“users”) shall use this Service only after agreeing to these Terms.

Article 1 (Agreement to these Terms)

1. A user is deemed to have agreed to all of the contents of these Terms at the time the user begins using this Service.
2. Where a minor uses this Service, the minor shall obtain the consent of a person with parental authority or another legal representative.

Article 2 (Definitions)

The definitions of the terms used in these Terms are as follows.

1. “This Service” means WasaView (URL: https://wasaview.com) operated by the Company and its related services.
2. “User” means any individual or corporation that uses this Service after agreeing to these Terms.
3. “Account” means the registration information associated with an individual user that is necessary to use this Service.
4. “Credits” means the in-service unit of use that is consumed in exchange for use of the analysis feature in this Service.
5. “Analysis” means the feature by which this Service uses AI to analyze the review data of a subject facility and output information regarding risk and evaluation.
6. “Subject facility” means an accommodation, restaurant, tourist facility, or other facility that is the subject of an analysis.
7. “Analysis result” means the totality of the AI-generated text, scores, and analytical information provided to the user by an analysis.

Article 3 (Account Registration)

1. A person who wishes to use this Service shall register an account by the method designated by the Company. At present, this Service uses authentication via a Google account.
2. The user is obligated to keep the registration information accurate and up to date.
3. An account belongs to the individual user and may not be transferred, lent, or shared with any third party.
4. Management of the account’s authentication credentials is the user’s responsibility, and the user bears all responsibility arising from the use of those credentials.

Article 4 (Credit System)

1. Use of the analysis feature in this Service requires the consumption of a prescribed number of credits. The number of credits consumed follows the type of analysis and the specifications determined by the Company.
2. A user may purchase credit packs determined by the Company. For details of the sale price, the number of credits granted, and other conditions of sale, please refer to the sales page of this Service and the Notation based on the Specified Commercial Transactions Act. The Company may change prices and other conditions of sale due to changes in the business environment or for other reasonable causes.
3. At the time of first account registration, the Company grants the user 30 credits free of charge. These initially granted credits are intended to provide the user with an opportunity to try the analysis feature of this Service. The validity period of these initially granted credits is until the corresponding date six months from the date of grant.
4. The validity period of credits acquired by purchase is until the corresponding date six months from the date of purchase. Credits that have passed their validity period expire and are not eligible for a refund.
5. Credits may be used only within this Service and may not be exchanged for cash or other property value, transferred to third parties, or transferred between users.
6. Credits are consumed in order, starting with those whose validity period expires earliest.

Article 5 (Refunds)

1. This Service provides new users with an opportunity to try the analysis feature before purchase by granting the free credits set out in paragraph 3 of the preceding Article. A user shall confirm the content of the service with those free credits before purchasing a credit pack.
2. Purchased credits are, in principle, non-refundable. Due to the nature of this Service as a digital information service, the provision of the service is treated as commencing at the time of purchase.
3. Notwithstanding the preceding paragraph, the Company will accept refund requests through its prescribed procedures if any of the following applies.
   • Where purchased credits were not correctly granted due to the Company’s intent or gross negligence.
   • Where the analysis feature was continuously unavailable due to the Company’s intent or gross negligence.
   • Any other case where a refund is required by law.
4. Where a refund is granted, the Company will make the refund through the payment method used at the time of purchase. Payment processing fees and other incidental costs shall be borne by the user.
5. Credits consumed after running an analysis are not eligible for a refund, even where the reason is dissatisfaction with the quality of the analysis. However, where an analysis did not complete normally (system error, missing output, clear malfunction, etc.), no credit is consumed for that analysis; if a credit is nonetheless consumed for any reason, we will return that credit.

Article 6 (Prohibited Acts)

In using this Service, a user shall not engage in the following acts.

1. Acts that violate laws and regulations or public order and morals
2. Acts related to criminal conduct
3. Acts that infringe the intellectual property rights, rights to reputation, privacy rights, or other rights or interests of the Company, other users, or third parties
4. Acts that interfere with or destroy the functioning of the Company’s servers or network
5. Using information obtained through this Service for any purpose other than those set out in these Terms
6. Using the analysis results of this Service for the purpose of interfering with the business of a subject facility
7. Using the analysis results of this Service to defame a subject facility or a specific reviewer
8. Conveying the analysis results of this Service to third parties in a conclusive manner as though they were well-grounded facts
9. Using this Service for commercial purposes through scraping, automated tools, or the like (including mass access that goes beyond the scope of personal use)
10. Reverse engineering, decompiling, disassembling, or the like of this Service
11. Redistributing, reproducing, or commercially using the analysis results of this Service without the Company’s prior written consent
12. Registering an account using false information
13. Improperly using another person’s account
14. Acts for the purpose of intentionally manipulating the analysis algorithm or the display of analysis results of this Service
15. Using this Service for the purpose of uncovering the analysis algorithm or its specifications so as to enable evasion of detection by the analysis
16. Use for the purpose of manipulating the review data relating to oneself or to a business with which one is associated (including an employer, a business partner, or a facility in whose management or operation one is involved), or otherwise unduly influencing the analysis results or the content of the reviews on which they are based
17. Using this Service for the purpose of interfering with the business activities of a competitor
18. Any other act that the Company deems inappropriate

Article 7 (Disclaimer Regarding the Analysis Feature)

1. Analysis results are the results of analysis by AI and are provided as reference information. The Company makes no warranty whatsoever as to the accuracy, completeness, usefulness, or fitness for a particular purpose of the analysis results. However, the scope of liability for damages is governed by Article 19.
2. Analysis results are the result of AI analysis of data obtained, up to the time the analysis is run, from publicly available review sources. There is a time lag between the time the data is obtained and analyzed and the time the user views the information, and the results may differ from the actual situation of the subject facility.
3. Analysis results do not constitute a factual determination or legal evaluation of the subject facility; they merely provide one piece of reference information for the user to make decisions based on the user’s own judgment.
4. A user shall not, on the sole basis of an analysis result, engage in criticism, defamation, or other conduct disadvantageous to a subject facility or a specific reviewer.
5. This Service covers facilities located in Japan. Facilities located outside Japan are not subject to analysis, and the Company makes no warranty as to the accuracy, appropriateness, or any other aspect regarding facilities outside Japan. The covered area may be expanded over time.

Article 8 (Special Provisions Regarding Review Tendencies)

1. This Service may provide a feature (“Review Tendencies”) that presents observations, from multiple perspectives (such as the distribution of ratings, the attributes of reviewers, changes in evaluation over time, and tendencies in written expression), regarding the distribution and attributes of the reviews posted about a subject facility.
2. “Review Tendencies” presents statistical tendencies observed from review data; it does not render a conclusive evaluation of the subject facility, nor does it determine that any individual review or poster is fraudulent. The display does not use conclusive evaluative terms (e.g., “fraudulent” or “fake”) precisely because of the nature of this feature.
3. This feature does not identify and criticize by name any individual poster or individual review.
4. A user shall not use the results of this feature to engage in unjustified defamation, business interference, or other conduct disadvantageous to a subject facility, a poster, or any other third party. A user who violates this bears all responsibility, at the user’s own risk, toward the Company, the subject facility, the poster, and any other third party.
5. The handling of any objection to an analysis result raised by a subject facility or other interested party is governed by Article 11.

Article 9 (Special Provisions Regarding the Feature That Presents Facts About Owner Responses)

1. This Service may provide a feature that presents observations analyzed by AI (facts such as the reply rate, the degree of duplication among reply texts, and the repetition of statements concerning improvement) regarding replies that the operator of a subject facility has posted to reviews.
2. This feature does not render a conclusive evaluation of the response by the operator of the subject facility, nor does it determine the operator’s character, ability, or state of business. It is limited to the presentation of facts and does not use conclusive evaluative terms, precisely because of the nature of this feature.
3. A user shall not use the results of this feature to engage in unjustified criticism, defamation, or business interference toward the operator of a subject facility.
4. Where the operator of the subject facility or any other related party objects to the results of this feature, our response is governed by Article 11.

Article 10 (Special Provisions Regarding Voices by Category)

1. This Service may provide a feature (“Voices by Category”) that, for each category appropriate to the industry of a subject facility, presents the ratio of positive, negative, and neutral mentions contained in the reviews. The specific kinds of categories differ by industry and are displayed on the analysis result screen.
2. “Voices by Category” presents the ratio of mentions observed by AI from review data; it does not guarantee the actual state of the subject facility in each category, nor does it render a conclusive evaluation of the subject facility.
3. Where there is an objection to the results of this feature, our response is governed by Article 11.

Article 11 (Objections to Analysis Results)

1. A subject facility or other interested party (including the operator of the subject facility, a reviewer, and the operator of the source that provides the review data) may raise an objection to an analysis result through the Company’s designated point of contact.
2. After confirming the content of the objection, the Company will take one of the following actions to a reasonable extent.
   • Review of the analysis result
   • Correction or deletion of the display of the analysis result
   • Maintenance of the status quo, in light of the grounds for the objection and the Company’s judgment
3. The Company’s response is a voluntary, out-of-court response and does not limit any legal rights held by the objecting party.
4. Objections may be submitted to our contact point (Article 21): support@yanaka-office.co.jp.

Article 12 (Data Source)

1. This Service obtains the review data of subject facilities from publicly available sources through a third-party data provision service. The Company is not the business that creates or manages the original review data.
2. The principal purpose of this Service is not to display or reproduce the original text of review data, but to provide the results of AI analysis (analysis, evaluation, and summary) of that data. Where part of the source data is quoted in an analysis result, it is done within the scope of lawful quotation under the Copyright Act and other relevant laws.
3. The copyright in the source data belongs to each reviewer who posted it and to the operator of the source that holds and publishes the data.

Article 13 (Intellectual Property Rights)

1. The copyrights, trademark rights, and other intellectual property rights relating to this Service and all content related to this Service (programs, designs, logos, trademarks, the analysis algorithm, the text and scores of analysis results, etc.) belong to the Company or the rightful rights holders.
2. A user may not reproduce, reprint, distribute, commercially use, or modify analysis results beyond the scope of personal use as a reference for the user’s own decision-making.
3. Where a user quotes content of this Service, the user shall clearly indicate the source and do so within the scope justified by the purpose of the quotation.

Article 14 (Suspension, Change, and Termination of the Service)

1. The Company may suspend the provision of all or part of this Service without prior notice in the following cases.
   • Where the Company performs system maintenance, inspection, updates, etc. of this Service
   • Where provision of this Service becomes difficult due to force majeure such as an earthquake, lightning, fire, power outage, or natural disaster
   • Where a failure occurs in an external service (authentication, payment, data source, AI inference infrastructure, hosting, etc.)
   • Any other case where the Company determines that provision of this Service is difficult
2. The Company may change the content of this Service or terminate the provision of this Service by giving prior notice to users.
3. Even where a user suffers damage due to the suspension, change, or termination of this Service, the Company bears no liability beyond the scope set out in Article 19.

Article 15 (Use Restrictions and Account Suspension)

If a user falls under any of the following, the Company may, without prior notice, restrict that user’s use of this Service or suspend the account. Even where this causes damage to the user, the Company bears no liability.

1. Where the user has violated any provision of these Terms
2. Where it becomes apparent that the registration information contains false or inaccurate information
3. Where there is no response within a reasonable period to contact from the Company
4. Any other case where there is cause for the Company to determine that use of this Service is inappropriate

Article 16 (Withdrawal)

1. A user may withdraw from this Service at any time through the Company’s prescribed procedures.
2. Credits remaining at the time of withdrawal (whether initially granted or purchased) expire and are not eligible for a refund.
3. Even after withdrawal, the user’s obligations arising under these Terms (such as liability for damages) survive.

Article 17 (Personal Information and Privacy)

The Company handles the personal information it obtains in providing this Service appropriately, in accordance with the separately established “Privacy Policy”.

Article 18 (Changes to these Terms)

1. The Company may change these Terms as necessary.
2. When changing these Terms, the Company will make the content of the change and the effective date of the change known to users by posting on this Service or by other appropriate means.
3. If a user uses this Service on or after the effective date, the user is deemed to have agreed to these Terms as changed.

Article 19 (Disclaimer and Cap on Liability for Damages)

1. The Company does not warrant that this Service is fit for the user’s particular purpose, that the analysis results are accurate, or that this Service is provided without interruption.
2. The Company bears no liability for damage caused to a user arising from the use of, or inability to use, this Service, except in cases of the Company’s intent or gross negligence.
3. Even where the Company bears liability for damages to a user, the amount of compensation is capped at the higher of the total amount paid by the user to the Company in the most recent 12 months or 10,000円.
4. Notwithstanding the preceding paragraph, where the user is a consumer under the Consumer Contract Act, the limitation of liability under this Article does not apply to damage caused by the Company’s intent or gross negligence.

Article 20 (Governing Law and Jurisdiction)

1. These Terms shall be interpreted in accordance with the laws of Japan.
2. In the event of a dispute between the Company and a user in connection with this Service or these Terms, the Tokyo District Court shall be the exclusive court of first instance by agreement.

Article 21 (Contact)

For inquiries regarding these Terms and this Service, please contact us at the following.

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